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Understand the Rules That Govern Your Account

These are the terms that define how top4wd operates and what you can expect from us — covering your account, your rights, and how local regulations affect access. Availability depends on local law and is only valid where your region permits it.

Account TermsPrivacy & DataEligibility by RegionWallet PolicyContact Rights
top4wd Understand the Rules That Govern Your Account
HOW WE HANDLE IT

Data, Security and Your Account Rights

We hold account data only as long as it is operationally necessary or required by applicable rules. You have the right to request a copy of what we hold about you, ask us to correct inaccurate records, or raise a concern about how your data is used. All account communication is delivered over encrypted connections, and wallet-linked data — your DANA, OVO, or GoPay account references — is never stored in plain text on our side.

Data You Can Request

You can ask us to provide a copy of the personal data we hold on your account. Submit this request via email support with your account ID and a short description of what you need.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can block non-essential cookies in your browser settings at any time.

Account Security Steps

Every login triggers an OTP to your registered mobile number. If you did not initiate a login attempt, change your password immediately and contact support to flag the session.

Retention and Deletion

Account records are retained for the period required by applicable rules. Once that period expires, data is deleted or anonymised. Deletion requests are reviewed case by case.

REACH OUR TEAM

Contact Us About Any Legal or Policy Question

If you have a question about your rights under these terms, want to request a data correction, or need to understand how a specific policy affects your account, our support team can help. Reach us through any of the channels below and reference your account ID when you write in.

Team online

Live Chat

Open the chat window inside your account dashboard. Send your query directly and include your registered account ID so we can locate your record fast.

Email Support

Write to our support address for policy questions, data requests, or account disputes. We respond to each message individually — no automated-only replies on policy matters.

Help Centre

The Help Centre inside your account has a dedicated legal and policy section. Browse by topic — account rights, wallet terms, eligibility — and escalate from there if needed.

Frequently Asked Questions on Legal Matters

These are the questions we get most often about how our terms work, what your rights are, and how to act on them. If your question is not here, contact support directly through your account dashboard.

Yes. Access depends on local law and is available only in regions where it is legally permitted. It is your responsibility to confirm eligibility before opening or funding an account.

Send an email to our support address with your account ID and what data you want. We will review the request and respond with the information we are allowed to share under applicable rules.

Yes. If your registered details — name, phone number, or linked wallet — are incorrect, contact us through live chat or email. We will verify your identity first, then update the record.

Wallet references used in a transaction are processed for that transaction only and are not stored in plain text. Each deposit is verified against the wallet provider's own confirmation before it posts to your account.

We update this page when terms change. Continued use of your account after an update means you accept the revised terms. We recommend checking this page if you notice a change notice on login.

Raise it through email support and include your account ID plus a clear description of the decision you are disputing. Our team reviews each case individually and will explain the basis for any action taken.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.